The Singtel Diet and Facebook

First the Good news: Singtel now lets you use a free version of Facebook with no pictures and just text at 0.facebook.com. This is optimised particularly for Cellular phones and will not incur data charges should you choose to use it. Whee, Facebook domination!??

And The SingTel Diet.??

I've been having a rather scary experience lately with Singtel and yet it has also been perfectly pleasant.

Singtel's been very commonly known as Stinktel largely because of it's mediocre customer service and what seems to be terrible support. The experience I've had lately seemed to paint a much more nuanced look at the conglomerate that does a large majority of the telecoms for our small island nation.??

I recently applied for Mio Home, Singtel's package deal which includes broadband, TV coverage (where ESPN recently switched), and landline. The experience at ComCentre was not only great but patient and knowledgable. The service staff that dealt with me took the time to try and explain everything to me. And my appointment date for installation was set for 16th of July 2-4 pm.

Cut to 16th of July. 2-4pm. There was no set up dude, not butt crack brigade. No. Nothing. Not a phone call, not a peep. Cue Jerrick's angry phonecall to Singtel (Partially because Jerrick MISSED lunch for Singtel). The lady on the other side was… clueless to put it politely. However, she had at least the intelligence to escalate the issue to a manager. And boy was he a Manager. He said that he would coordinate across Comcentre, taking down the name of the guy who did the work over in ComCentre because he had set my appointment date for the 31st of December (WHAT?) and with the technical team, AND he would also make sure the technical team would work it out.

So cut to new appointment date: 19th of July. 10ish. Phone call from Singtel Customer Care, a very apologetic lady calling to say Sorry Mr. Lim but we can't make it 2-4, will 6-8 work? Cue Accomodating Jerrick. Yes I will have take out dinner instead, and survive on Fishball Noodles (very nice btw thanks for asking) for your sake. Cut to 930… Mom asks… Are they coming?

So today here we stand at 1202, July 20th. I had made one final phone call earlier, and yet again, a HIGHLY apologetic and??accommodating??dude from Singtel was on the phone explaining that my appointment had been set for the 20th at 2-4… and he apologised for the mistake. Wait. Was that My or YOUR Mistake? And yet again it seems like I have to cancel a lunch appointment, or EVEN lunch itself for Singtel.

It seems like the best solution for weight loss is NOT in fact, a healthy diet, and exercise like the doctors recommend. But subscribing to Mio, because that way you don't have to eat at all.

Referring back to my initial statement though, why did I say that the experience has been perfectly pleasant? Because I genuinely believe that the people who tried to help me DID believe in their technical team's ability to ford the rivers, and parang those foreboding trees standing between themselves and my home. And they did also believe that it would work out perfectly and magically provide me the ability to watch football at odd hours of the morning in the comfort of my own home. However that belief seems to be tempered by a COMPLETELY incompetent engineering team who can't even seem to work the device known commonly as the Telephone, to report home that erm. Can't make it, SORRY.

And the worst part in ALL this is – I have no choice in the matter. If I want ESPN. I must switch to Singtel.

iPad Available in Nine More Countries This Friday

iPad Available in Nine More Countries This Friday

CUPERTINO, California???July 19, 2010???Apple?? today announced that iPad??? will be available in Austria, Belgium, Hong Kong, Ireland, Luxembourg, Mexico, Netherlands, New Zealand and Singapore this Friday, July 23. iPad allows users to connect with their apps and content in a more intimate, intuitive and fun way than ever before. Users can browse the web, read and send email, enjoy and share photos, watch HD videos, listen to music, play games, read ebooks and much more, all using iPad???s revolutionary Multi-Touch??? user interface. iPad is 0.5 inches thin and weighs just 1.5 pounds???thinner and lighter than any laptop or netbook???and delivers up to 10 hours of battery life.*

Beginning this Friday, customers can purchase all models of iPad through Apple???s retail stores and Apple Authorized Resellers.

Pricing & Availability
All iPad models will be available in Austria, Belgium, Hong Kong, Ireland, Luxembourg, Mexico, Netherlands, New Zealand and Singapore this Friday, July 23.

iPad is currently available in Australia, Canada, France, Germany, Italy, Japan, Spain, Switzerland, the UK and the US for a suggested retail price of $499 (US) for 16GB, $599 (US) for 32GB, and $699 (US) for 64GB for iPad Wi-Fi models and $629 (US) for 16GB, $729 (US) for 32GB and $829 (US) for 64GB for iPad with Wi-Fi + 3G models. iPad will roll out to many more countries later this year and Apple will announce availability and local pricing for these additional countries at a later date.

*Battery life depends on device settings, usage and other factors. Actual results vary.

Apple designs Macs, the best personal computers in the world, along with OS X, iLife, iWork, and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple is reinventing the mobile phone with its revolutionary iPhone and App Store, and has recently introduced its magical iPad which is defining the future of mobile media and computing devices.

Press Contacts:
Natalie Harrison
Apple
harri@apple.com
(408) 862-0565

Natalie Kerris
Apple
nat@apple.com
(408) 974-6877

NOTE TO EDITORS: For additional information visit Apple???s PR website, or call Apple’s Media Helpline at (408) 974-2042.

Apple, the Apple logo, Mac, Mac OS, Macintosh, iPad and Multi-Touch are trademarks of Apple. Other company and product names may be trademarks of their respective owners.

Curious but this must be like the first time Apple announced a product release by Press Release… Nevertheless iPad available on FRIDAY guys!

Back in Singapore

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It's been about a week since I got back to Singapore and the days seem to have ran right by me. I've been spending a lot of time with the family and simply loving it. But I've also been able to travel to Bali in this time (and getting brutally sunburnt in the process).??

But what has really shaken me up is my wonderful realisation of sorts, that despite all their flaws and their wonderful insanities, my family is still the people that I have. They're my people, and despite what may be easier to do sometimes, to seek refuge and solace in friends, and acquaintances, but in the end, it's actually family that holds me to account, that can be harsh but not unforgiving, and like the sunlight that burnt my back to a lovely crisp, coz at least now I've got some colour.

Which is fading. Oh Well…

I leave you with a memory from Bali 🙂

Iomega and Me

I've been an Iomega fan from a very young age, having used their Superdrive originally to back up my old computer onto rewritable CDs. Back then it was an external drive that I used to back up my Data. I also remember using those old School ZIP drives with the Apple Macs and saving my little videos onto it. However now in this day and age, rewritable CDs and DVDs are old hat and we all do our backups onto hard drives or into the cloud. Iomega has finally returned to Singapore with a few new tricks up it's sleeve. And the gadgets like the Zip and Jaz drives though old have definitely made a strong impression on my early tech travails. But the most important revelation that was provided to us at the Iomega event was the new software that allowed you to created a virtualised copy of your computer that you could take onto any other computer and have it work as if it was right in front of you. Though it is unfortunate that it's quite difficult nowadays to differentiate on hardware, with amazing software there can be some really great things done!??Amazing stuff.

Also high on my list was the iConnect, which lets you connect the device to a router and create several network attached hard drives and printers which could be easily accessed by a web interface. All very impressive, and definitely a good solution to those WHERE IS THAT PHOTO? Oh it's on Mom's Computer and it's in China, problems. It'd be best for a family like mine to create a central location to store our digital life.

Great to see a venerable brand come back! And I'm looking forward to more innovation from the wonderful folks over at Iomega. 🙂

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Dublin

An amazing holiday with amazing people. I'll let the photos speak for themselves but truly. Tracy, Min and Lincoln are awesome travel mates!

The only disappointment was that we didn't get to see the Cliffs of Moher but the MISTS of Moher. No matter, we got to stop at MINI-Moher on the way back too!

Also had some really good food in Ireland and left thoroughly feeling like I needed to return very soon!

P.S a properly poured??Guinness??is like drinking a beer milkshake. DELICIOUS!

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